Shipping and Returns Policy
Terms & Conditions
Tarping USA is committed to providing the absolute best products and services at affordable pricing. We want your order to be right the first time and we understand that sometimes products may be lost, damaged in transit, or bear some sort of defect from the factory. To better serve our customers and ensure that our customers receive the quality products and service they have come to expect from Tarping USA, we have put the following policies in place.
All returns must be done within 14 days of delivery. If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. The customer must obtain an RMA number before returning the product. Items received without an RMA number clearly marked on the shipment may be refused. You can obtain an RMA number from your Tarping USA, representative. Modifications to any product will void any warranty.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Refunds for returns will be minus any restocking fees or shipping charges incurred by Tarping USA at any time during the transaction and/or refurbishing fees. All refunds will be applied to the payment method provided at the time of the purchase. If items are returned due to error by Tarping USA, the customer will receive a full refund.
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
A 15% restocking fee will apply to all stock tarps. A 50% restocking fee will apply to all cable systems. A 20% restocking fee will apply to all front-to-back systems and may incur a $50.00 handling fee for painting/refurbishing if needed.
Please note: All custom-ordered tarps should be drawn exactly as desired, and the drawing should accompany a written purchase order. Some custom tarp orders will require extra time and materials that may warrant additional charges. Custom-ordered products are not returnable and are non-refundable due to the fact that they are custom made and we can not restock or re-sell your custom-made tarp.
***Modifications to any part or complete system will void any warranty.
All orders are shipped F.O.B. from Slocomb, Al. We can ship to virtually any address in the contiguous U.S. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the option you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. The cutoff time for all expedited shipping is 2:00 CST.
Shipping estimates are based upon the user's I.P. address and geolocation, Actual shipping cost will be determined at checkout when a physical delivery address is entered.
Shipments are made daily via Ground and LTL Freight. Tarping USA is not responsible for shipping delays once the shipment has left our facility and is in the carrier’s possession.
To ensure delivery of orders, we need your company name, person of attention, street address, city, state, and phone number. No exceptions.
Any shipment, delivery, or performance date or associated fees stated in an order, Tarping USA Invoice, or other contract document are an estimate and approximation only and do not constitute any guarantee of shipment, delivery, performance, or fees on any particular date. Tarping USA will not be liable for any damages resulting from any delay or early shipment, regardless of the cause of the delay or early shipment. Unless otherwise expressly stated, Tarping USA, shall have the right to make any delivery in installments, and/or may require the Buyer to accept shipments in full cartons/loads for some Products. Tarping USA. reserves the right to modify an order based on Product availability. Further, any quotation of freight, transportation, shipping, handling, or similar charges are estimates only; if such charges are included in the Price, any increase in rates becoming effective after the Order date shall be applied to the Order.
SHORTAGES / DAMAGES
Claims for shortages and damages must be made within 5 days with Tarping USA. When you receive your shipment, examine it carefully. Be sure that all cartons listed on the delivery sheet are accounted for. Large items, such as steel or aluminum tubing, may be packaged separately. If a carton is damaged, open it and inspect the contents before signing for delivery. If merchandise is damaged, describe the damage on the delivery receipt. Failure on the receiver’s part to document damaged or missing merchandise on the delivery receipt releases the carrier and shipper of liability; repair or replacement will be the customer’s responsibility.
TARP MOTOR WARRANTY
Tarp motors are under warranty from the moment they leave our shipping warehouse until the pre-determined length of the warranty has come due (3 or 5 years). We have a system in place that tracks motor serial numbers from the time they are invoiced up until the expiration of the warranty. The standard procedure for activating a motor warranty is as follows:
- Ensure that the motor has not been physically damaged in any way. External damage to the motor caused by loaders, falling debris, tree limbs, etc. automatically voids the warranty.
- Ensure that the motor has not been separated from the gear box. Our tarp motors are married to the gear box. This helps us guarantee safe operation and any attempt to open the motor or gear box automatically voids the warranty.
- Ensure that the circuit breaker is properly installed. Using the tarp motor with an improperly or not installed circuit breaker voids the warranty of the tarp motor. The circuit breaker controls the flow of electricity to the motor reducing damages by power surges.
- Call your sales representative at Tarping USA at 888-577-5218. At this time the sales representative will ask you a few questions about the tarp motor to include the three items listed above and the sales representative will confirm that the tarp motor’s serial number is in fact under warranty and for the customer to provide a proof of purchase.
- Box up and ship back the defective unit and Proof of Purchase to:
Product warranties are started from the initial invoice date. The purchaser must have proof of sale before any items may be submitted for warranty. The buyer is responsible for the return shipping and any charges incurred for a product needing warranty evaluation. The warranty claim will be evaluated and decided by Tarping USA, if an item meets the warranty requirements a replacement will be issued. The product warranty may not be used for any cash value or refund. All returned items MUST have a Return Merchandise Authorization prior to the item being shipped back to the manufacturer. If an item does not meet the warranty requirements it will be sent back to the purchaser, at the purchaser's expense or it will be disposed of.
Tarping USA acknowledges that sometimes the manufacturing process yields defects and sometimes shipping causes damage. If we do not catch a defective unit prior to shipping, or if an item is delivered in sub-par condition, then we are committed to making sure that your experience is one that you will brag about to other people.
Apart from the items listed below, Tarping USA warranties all its products to be free from defects in material and workmanship for a period of thirty (30) days from the date of invoice.
|Tarps||30 days from date of invoice|
|Tarp Motors: APACHE & TOMAHAWK™||36 months from date of invoice|
|Tarp Motors: ENFORCER & DRONE||60 months from date of invoice|
|SlingShot Spring||36 months from date of invoice|
|Steel and Aluminum Side Arms||365 days from date of invoice|